FAQs
Here are some general FAQs you may have about Blackstone Saunas and our products:
Can the saunas be placed outside?
Our prefabricated saunas are built for indoor use. If you plan on installing one outside it will need to be in an area where the weather (rain, snow) cannot affect it, such as a shed or enclosed patio. If that is not possible, we can always build you a custom unit designed to be used outdoors.
What’s the difference between carbon fibre and ceramic?
The biggest difference between the two heater styles is how you feel the heat on your body. Carbon fibre panels provide an even heat all over the body, while ceramic rods offer more of a “spotlight” or pinpointed heat. Ceramic heaters are usually preferred by those healing from a back or neck injury, due to the more intense heat right against the joints. Carbon fibre is more commonly used by those with general aches and pains or a wish for overall health benefits associated with infrared therapy.
Is there any glue on the interior of the sauna?
The glue used in our saunas is all non-toxic.
Why do I need a surge protector and where can I get one?
We recommend the use of a surge protector with any sauna as an added safety measure. Certain triggers (lightning, refrigerator compression motors) can cause power surges that may damage the wiring in your sauna. Surge protectors can be purchased at home improvement stores at minimal cost.
How far away will you deliver to without using a shipper?
Every case is dependent on the model of sauna ordered and technician availability. Please give us a call for any shipping questions![A6]
How long will delivery take?
We can usually arrange for local deliveries within a week of ordering. You may also pick up your model from our store at no charge; we simply require a minimum 24 hours notice so we can ensure we have the unit ready for you.
How far away will you ship?
We have successfully shipped our units all across Canada.
Where can I get a sauna cover?
Blackstone Saunas can special order sauna covers for customers. Please contact us for more information.[A7]
Can the saunas sit on carpet?
Our saunas can be placed on any type of flooring without issue.
What’s required in terms of maintenance?
One of the perks of infrared saunas is that they require minimal maintenance. After every use, simply wipe down the bench and walls where your skin touched with a damp cloth (you can add a small drop of gentle soap to the cloth if you wish). Once a year, lightly sand the interior of the sauna to keep the wood fresh.
Do you offer financing?
We offer layaway with a minimum initial deposit. Timely payment is required; call our customer service representatives with any questions. [A8]
How much room is needed above the sauna for venting?
Infrared saunas do not need a lot of room for ventilation; 4-6 inches of space above the top of the unit is sufficient.
I have a small space, how much room is required for installation?
Installation will be easier if you have at least 2-3 feet of space around the perimeter of the sauna, and at least 1 foot above to allow room for connecting wires.
Can children use the sauna?
It is not recommended for children under the age of 10 to use a sauna, as their bodies are not fully capable of dealing with the heat conditions. Children under the age of 16 should always be accompanied by a guardian while using a sauna of any type. It is important to consult your family doctor if you have any health concerns before using a sauna.
I have a traditional sauna. Can I get it converted?
Blackstone technicians have converted many traditional Finnish saunas to infrared, with beautiful results. If you are interested in having your current sauna converted or refurbished, give us a call [A11] to receive a quote.
How thick is the wood?
The sides of the saunas are 5-7mm thick, and are very durable.
What type of wood is the sauna made of?
We use Canadian Fir in all of our units, inside and out.
What is your warranty?
Our “Classic Two Essential” carries a one year warranty on all parts. All other Blackstone Saunas models carry a limited lifetime warranty on all components except for the one year warranty on the CD player. Our complete warranty information can be found online at: http://www.blackstonesaunas.com/oursaunas.htm#warranty
Where are the saunas made?
Our saunas are manufactured at our factory in China and then sent back to us in non-fumigated containers.
What is the difference between an infrared sauna and a traditional hot rock sauna?
Traditional steam or hot rock saunas heat only the air around them and at high temperatures between 150-235° F. An Infrared Sauna produces infrared waves at lower temperatures that penetrate the skin to approximately 1.5″ or 3.81cm, increasing the body’s temperature internally and more quickly than merely sitting in a hot environment.
What is the EMFR output of your saunas?
EMFR (electromagnetic field radiation) is emitted from virtually every common electronic device. We take health and wellness very seriously at Blackstone Saunas and have taken steps to ensure that our units emit the lowest levels possible. Our “Classic Series” units have a maximum EMFR output of 3mG*, and our “Pure Series” models actually have the very first heaters in the industry with a 0mG EMFR output.
*To put this level in perspective, when we tested a running microwave, the level was 147.8mG.
Are there any VOCs (volatile organic compounds) in your saunas?
When large amounts of volatile organic materials are burned, the resulting precipitate from this burning is what is dangerous to the atmosphere (hydrocarbons). Carbon Fibre Infrared Saunas neither produce nor burn carbon or any other volatile compound in the heating process. Carbon Fibre Infrared heaters use a carbon based filter through which low electric current passes to produce an infrared wave. There is no use of any volatile material nor is there any release of aldehydes, ketones, or hydrocarbons in the form of precipitates into the air.
How much does it cost to run an infrared sauna?
Depending on the model size and the amount of time running, it costs around ten to fifteen (10-15) cents per hour (usually under ten dollars per month).
What are the benefits of using an infrared sauna?
- Improves skin tone, texture, and appearance
- Reduces & improves acne
- Speeds healing of injection sites for diabetics
- Augments weight loss
- Eases aching muscles
- Enhances heart function
- Reduces stress
- Helps remove toxins
- Especially helpful in cancer treatments
How do your saunas compare to those of other companies?
Blackstone Saunas are of the highest quality and craftsmanship. Each sauna has 5 to 7 quality inspections during the course of construction. Each sauna has its own serial number for quality and warranty purposes. Sauna windows are tempered glass; there is no plastic in our saunas. Advanced technology of the temperature sensor allows for accurate temperature control. Easy to read control displays allow for temperature readings in both degrees Fahrenheit and degrees Celsius. There is a light finish on the outside of the units for cosmetic purposes, but the entire inside of the sauna is natural. Blackstone Saunas does not use chemical finishes on the inside of their saunas. The units are kiln dried to reduce the signs of cracking and warping of the wood. Our saunas are taller than most other manufactured saunas for comfort and mobility purposes. Blackstone Saunas contain protective cushions on the base of the sauna floor to limit scratching of customer’s flooring.
