FREQUENTLY ASKED QUESTIONS
What’s the difference between carbon fibre and ceramic?
The biggest difference between the two heater styles is how you feel the heat on your body. Carbon fibre panels provide an even heat all over the body, while ceramic rods offer more of a “spotlight” or pinpointed heat. Ceramic heaters are usually preferred by those healing from a back or neck injury, due to the more intense heat right against the joints. Carbon fibre is more commonly used by those with general aches and pains or a wish for overall health benefits associated with infrared therapy.
Is there any glue on the interior of the sauna?
The glue used in our saunas is all non-toxic.
Why do I need a surge protector and where can I get one?
We recommend the use of a surge protector with any sauna as an added safety measure. Certain triggers (lightning, refrigerator compression motors) can cause power surges that may damage the wiring in your sauna. Surge protectors can be purchased at home improvement stores at minimal cost.
How far away will you deliver to without using a shipper?
Every case is dependent on the model of sauna ordered and technician availability. Please give us a call for any shipping questions!
How long will delivery take?
We can usually arrange for local deliveries within a week of ordering. You may also pick up your model from our store at no charge; we simply require a minimum 24 hours notice so we can ensure we have the unit ready for you.
How far away will you ship?
We have successfully shipped our units all across Canada & USA
Where can I get a sauna cover?
Blackstone Saunas can special order sauna covers for customers. Please contact us for more information.
Can the saunas sit on carpet?
Our saunas can be placed on any type of flooring without issue.
What’s required in terms of maintenance?
One of the perks of infrared saunas is that they require minimal maintenance. After every use, simply wipe down the bench and walls where your skin touched with a damp cloth (you can add a small drop of gentle soap or tea tree oil to the cloth if you wish). Once a year, lightly sand the interior of the sauna to keep the wood fresh.
Do you offer financing?
We offer layaway with a minimum initial deposit. Timely payment is required; call our customer service representatives with any questions.
How much room is needed above the sauna for venting?
Infrared saunas do not need a lot of room for ventilation; 4-6 inches of space above the top of the unit is sufficient.
How much room is required for installation?
Installation will be easier if you have at least 2-3 feet of space around the perimeter of the sauna, and at least 1 foot above to allow room for connecting wires.
Can children use the sauna?
It is not recommended for children under the age of 10 to use a sauna, as their bodies are not fully capable of dealing with the heat conditions. Children under the age of 16 should always be accompanied by a guardian while using a sauna of any type. It is important to consult your family doctor if you have any health concerns before using a sauna.
I have a traditional sauna. Can I get it converted?
Blackstone technicians have converted many traditional Finnish saunas to infrared, with beautiful results. If you are interested in having your current sauna converted or refurbished, give us a call to receive a quote.
How thick is the wood?
The sides of the saunas are 5-7mm thick, and are very durable.
What is your warranty?
All Blackstone Saunas models carry a standard 3 year warranty on all components except for the one year warranty on the CD player. Our complete warranty information can be found online at: www.blackstonesaunas.com/warranty
Where are the saunas made?
Our saunas are manufactured at our factory in China and then sent back to us in non-fumigated containers.